Veterans can ride RTS buses for free on regular routes in Orleans County

Posted 15 October 2020 at 7:53 pm

Press Release, Regional Transit Service

ROCHESTER – Regional Transit Service (RTS) announced today that it is expanding the free fares for military veterans program to Genesee, Livingston, Ontario, Orleans, Seneca, Wayne and Wyoming counties.

The free fares apply to regular route service only. Dial-a-ride service is not included.

“Through our work with county leaders and veterans throughout the RTS service area, we learned that transportation is a barrier to veterans having access to important destinations and services in their communities,” RTS CEO Bill Carpenter said. “These brave men and women volunteered to put themselves in harm’s way to protect our freedom. Instituting free fares is our way of removing that barrier and saying thank you.”

This announcement follows implementation of free fares for veterans in Monroe County in July. RTS is working with the Veterans Outreach Center to implement the program. The VOC, in partnership with veterans’ programs in each county, is managing the process veterans will follow to apply for and receive a customized Veteran’s Pass. Veterans must use this pass to receive the free fare.

“All of us at VOC wish to thank RTS for their support of our local veterans,” said Laura Stradley, Veterans Outreach Center executive director and Army veteran. “Through their partnership with the bus pass program, we are able to ensure our veterans have reliable, free of charge transportation. We are excited to expand the bus pass program to our surrounding counties and look forward to teaming up with local Veterans Service Agencies to offer this service to those who live outside of Monroe County.”

How to Apply

Veterans should follow these steps to apply for their ID:

Review the eligibility requirements by clicking here.

Complete the “I need services” form linked on the webpage

A VOC employee will reach out to the veteran to complete the process

Additionally, the VOC will be on site in each county over the next few months to help veterans apply for and obtain their ID. They can make an appointment to meet with VOC representatives in their respective county according to the following schedule.

• Genesee County

When: 10/28, 11/11, 11/25, 12/9, 12/23

Where: Genesee County Veteran Service Agency

3837 West Main Street, Batavia

• Livingston County

When: 10/16, 10/30, 11/13, 11/27, 12/11

Where: Livingston County Veteran Service Agency

7 Murray Hill Drive, Mt. Morris

• Ontario County

When: 10/21, 11/4, 11/18, 12/2, 12/16, 12/30

Where: Ontario County Veteran Service Agency

3010 County Complex Drive, Canandaigua

• Orleans County

When: 10/26, 11/9, 11/23, 12/7, 12/21

Where: Orleans County Veteran Service Agency

13996 Route 31 West, Albion

• Seneca County

When: 10/22, 11/5, 11/19, 12/3, 12/17

Where: Seneca County Veteran Service Agency

1 Dipronio Drive, Waterloo

• Wayne County

When: 10/23, 11/6, 11/20, 12/4, 12/18

Where: Wayne County Veteran Service Agency

7376 Route 31, Suite 1300, Lyons

• Wyoming County

When: 10/29, 11/12, 11/26, 12/10

Where: Wyoming County Veteran Service Agency

5362 Mungers Road, Silver Springs

Flyers for the VOC on-site visits in each county can be found by clicking here.

Veterans can contact the VOC regarding their RTS free fare ID or any other veterans-related issue by calling them toll-free at 1-866-906-VETS (8387).

For all other information, visit