Velocitii, which has tripled workforce in past 3 years, honored as Chamber’s ‘Business of the year’

Photo by Ginny Kropf: Heather Smith sits in the conference room of Velocitii, the company she purchased three years ago with partners Brian O’Neill and Jeff Brandt. Velocitii has been named Business of the Year by the Orleans County Chamber of Commerce.

MEDINA – The Orleans County Chamber of Commerce’s Business of the Year is proud of its accomplishments during only 11 years in existence.

Velocitii was founded by Roger Hungerford as a business process outsourcing company which provides customer service, technical support and back office work on behalf of other companies, said Heather Smith of Webster, chief executive officer.

“Roger wanted to create a company that was about job growth in the area,” Smith said.

Smith joined the company in 2020 as chief operating officer and rose to CEO six months later. She purchased the company three years ago with her partners Brian O’Neill and Jeff Brandt. The company has grown from 55 employees when Smith started to 180 now, most of whom work from home.

“We have tapped into the market of people looking for virtual work,” Smith said. “It works for us.”

Velocitii’s customers are from all over the United States, Smith said, one of which is from the local area.

Among their customers are a waste management company in the Northeast and a regional health care company in the Northwest.

The services they provide their clients include customer service, technical support and customer support, such as processing health care claims and accounts payable and receivable.

Velocitii has won a Top Workplaces Award for the last three years, based on a third-party survey of employees’ engagement and satisfaction.

Smith said she is proud to have tripled their size since joining the company. She praised her entire team for their efforts in building a culture where clients want to work with them and employees want to work for them.

“It’s an honor to have built a culture that has been recognized by an external organization,” she said. “Our goal is to keep growing. Our entire team is very excited about this Chamber award. It was a pleasant surprise.”