Velocitii again named a top workplace in the Rochester region

Provided photo: Velocitii leaders celebrate the company being recognize for a top workplace award during a ceremony in Rochester. Pictured from left include Bryan Orr, director of finance; Brian O'Neill, VP of Sales; Kristine Hughes, director of operations; Heather Smith, CEO; and Jeff Brandt, VP of information technology. The top workplace awards are presented by the Rochester Democrat and Chronicle.

MEDINA – Velocitii for the second straight year has been named a top workplace in the Rochester region.

Velocitii just celebrated its 10th anniversary. It operates out of the Olde Pickle Factory on Park Avenue in Medina.

Velocitii is a business process outsourcing company. It provides support for other businesses, handling calls for customers about plans, billing and troubleshooting. Velocitii works with companies in healthcare, waste management, hospitality, e-commerce, auto insurance and technology.

It is one of 68 companies recognized with a “Top Workplaces 2024 award.” Velocitii placed 2nd in the mid-size company category (125 to 300 employees).

Velocitii also won the “Managers” Specialty Award. Company leaders say the recognition show Velocitii’s commitment to cultivating a culture of excellence, fostering employee development, and “fostering unparalleled engagement within our organization.”

“At Velocitii, the employee-centric culture we have cultivated is central to our growth strategy and our continued success,” said Heather Smith, CEO of Velocitii. “I could not be more excited that we, once again, have been recognized by external sources for our efforts in creating an environment where our employees feel valued and their professional development is a priority. Being recognized as a Top Workplace is an honor and will keep us focused on our continuous improvement process to remain an employer of choice.”

Throughout the past year, the company has spearheaded various initiatives aimed at enhancing its workplace environment. These initiatives include the establishment of a Diversity Council, the introduction of the innovative “What’s on Your Mind” suggestion box, the implementation of a robust Work Anniversary Program, and the introduction of merit-based increases.