State DMV computer system’s weeklong outage cripples local office

Posted 9 April 2021 at 6:39 pm

Press Release, Orleans County Clerk Nadine Hanlon

ALBION – A weeklong outage of the NYS DMV computer system has prevented customers from scheduling all commercial, regular and motorcycle road tests.

In addition, customers are unable to use the computer to take commercial, regular and motorcycle permit tests.

Orleans County Clerk Nadine Hanlon, along with County Clerks across the state, are calling on DMV Commissioner Schroeder to disclose the true reasons why the system is malfunctioning and apologize to affected New York State residents.

“This is an unacceptable situation,” Hanlon said. “I can understand the system going down for a few hours, maybe a day, but to be down for a full week leads me to believe that there are major issues with the system that DMV is not revealing.

“April is a very busy time for most DMVS with young people coming in for permit and road tests, and this snafu adversely affects the customers as well as DMV staffs,” Hanlon said. “Commissioner Schroeder needs to immediately address this issue and inform New York State residents the reasons why this system has been down for a full week, severely crippling DMV services.”

Hanlon stated that there has been no explanation from the State on the current computer issue, only a notice on the state website. In addition, County Clerks have not been notified by State DMV officials as to when they can expect the computers to come back online, leaving our local DMV staff to face the brunt of motorist complaints.

“Commissioner Schroeder owes it to the people of the state to explain why the computers are down and to pledge that all measures will be taken to ensure this does not happen again,” Hanlon said. “Motorists deserve nothing less.”