OCH reports unprecedent patient satisfaction in latest survey

MEDINA – Orleans Community Health is proud to announce an unprecedented achievement in patient satisfaction with the release of its fourth quarter 2023 survey results.

Garnering responses from 49 patients, the survey achieved an exceptional overall score of 4.98 out of 5, surpassing the previous high of 4.84. This milestone comes during a year when Orleans Community Health received more than 300 surveys, according to Scott Robinson, director of marketing at Orleans Community Health.

The fourth-quarter survey, designed to gauge patient satisfaction across various facets of care and service delivery, reflects the collective efforts of the Orleans Community Health team, Robinson said. Patients overwhelmingly praised the care and services they were being provided.

“This survey was designed with a focus on providing the best care to patients,” Robinson added. “These results are a testament to the hard work and dedication of our team, who consistently strive to deliver the highest standard of care to our patients.”

Kim Gray, chief nursing officer at Orleans Community Health, said surpassing their previously high score is a testament to their continuous efforts to improve and enhance the patient experience.

“We are immensely proud of our team’s dedication to providing compassionate, high-quality care to every patient who walks through our doors,” Gray said.

Robinson added that Orleans Community Health remains dedicated to fostering a culture of continuous improvements, leveraging patient feedback to drive positive change and innovation in healthcare delivery. The organization looks forward to building upon it success and further elevating the patient experience in the coming months.