Oak Orchard Health strives to make healthcare easier

By Estela Sanchez Cacique, Patient Engagement Services Manager, Oak Orchard Health

Getting health care services isn’t always easy. At Oak Orchard Health (OOH), we focus on breaking down barriers to care for our patients.  At OOH, we understand that at times it can be difficult to get the care you need. That is why we will work to help you navigate through any barriers to care by providing support services that are free of charge to our patients. Offering these services is what makes a community health center different from other healthcare options in the region. Our Community Health Workers are here to help provide services directly to our patients or refer them to local community agencies.

Need transportation for medical or dental visits?

Oak Orchard Health has eight vans stationed at our health centers that can provide transportation services to and from your appointments at no charge. Please give us at least three days’ notice so that we can plan to accommodate your trip. Unfortunately, our vans are not handicap accessible but folding wheelchairs are the exception if the patient is mobile and can get themselves in and out of the van without any assistance. If you require assistance getting in and out of our vans, we recommend that you bring someone along who can help you.

We provide medication delivery services if there are no copays on any of the prescriptions. Or we can take patients to the pharmacy to pick up their medications, whether that is on the way home from their appointment or another day.

Oak Orchard Health provides transportation services for specialty care visits, or any type of testing or lab services not offered at OOH, even if it is in Rochester.  We also provide transportation to the local food pantry, if a patient is home-bound but needs a food basket delivered. OOH is also available to meet that need by delivering it directly to the patient’s home.

Have you seen our Mobile Medical Unit?

We have a state-of-the-art Mobile Medical Unit (MMU) which is out in the community at libraries, community events, and other partnering agencies. The MMU is where you can get same-day appointments, physicals, and referrals to other community agencies. We look forward to working collaboratively with our local County Health Departments, partnering agencies like Head Start programs, and organizations for the homeless to bring the Mobile Medical Unit closer to those in need.

English isn’t your first language? No problem.

At Oak Orchard, we have Bilingual (English and Spanish) Community Health Workers on staff along with a Bilingual medical provider who speaks Spanish at our Batavia location. We also use interpretation services for other languages that are not available in-house. For patients with ASL needs, Oak Orchard Health uses an in-person ASL interpretation service.

Open enrollment for health insurance started June 1, 2023!

If you have not already recertified for your health insurance through the New York State of Health, now is the time to do it. During the pandemic, you did not need to recertify but that has now changed. If you receive health insurance through the New York State of Health, you need to reach out to a facilitated enroller to ensure there is no gap in your coverage. Some of our Oak Orchard Health locations also have facilitated enrollers working out of their health centers. For more information, please contact your local Oak Orchard Health Center or the marketplace website: www.nystateofhealth.ny.gov

Sliding Fee Scale Program or health insurance?

If you are uninsured or have a high deductible plan, we offer a sliding fee scale program that can help offset the cost of some of your medical costs here at Oak Orchard Health. This program offers patients discounts on services based on family size and annual income. Patients approved for the Sliding Fee Program must also pay their co-pay at the time of the visit.

The bottom line is that we are here to help you get the healthcare services you need. Call Oak Orchard Health at (585) 637-3905 to discuss any of these support services if you need them.