North Wing at Medina Memorial recognized with five-star rating

By Ginny Kropf, correspondent Posted 10 February 2024 at 11:03 am

MEDINA – Orleans Community Health has announced its North Wing (long term care) has been recognized with the prestigious five-star rating from the Centers for Medicare and Medicaid Services.

Out of 134 skilled nursing homes in the Western New York region, it is one of only five who received a five-star overall rating and a five-star staffing rating. The overall rating is based on three measures – health inspections, quality measures and staffing levels.

The skilled nursing home commonly referred to as the North Wing is located within Medina Memorial Hospital. Its 30 beds are always occupied, and its stellar reputation has resulted in a waiting list to get in, according to Scott Robinson, director of Marketing, Communication and Outreach at Orleans Community Health.

“The persistent staffing hurdles confronting healthcare institutions continue to exist,” said Thomas Bloomer, vice president of Human Resources at Orleans Community Health. “Ensuring sufficient staffing to deliver essential care to our most vulnerable is no small feat. This recognition for our five-star staffing levels is a source of immense pride, and we extend our heartfelt gratitude to our entire caregiving team in the North Wing.”

Rebecca Mannella, a longtime nurse at Medina Memorial Hospital, is the director of nursing for the North Wing.

Marc Shurtz, chief executive officer at Orleans Community Health, expressed his pride in the North Wing and its award.

“Building and maintaining a high-functioning team to care for our most vulnerable is our daily mission,” Shurtz said. “We are extremely proud of the North Wing team for what they have accomplished and for the care and compassion they provide to our residents each and every day.”