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Niagara County Mental Health takes over YWCA crisis helpline that served Orleans, Genesee

By Tom Rivers, Editor Posted 4 April 2018 at 6:53 pm

A crisis helpline that was run by the YWCA in Genesee County is now being handled by Crisis Services of Niagara County, which is operated by Niagara County Mental Health Department.

The YWCA announced on Monday it was closing, and would be ceasing many of its services, including the helpline.

Orleans County Mental Health Director Mark O’Brien found a new provider in Niagara County. The Mental Health Department there has trained staff and already handles calls for Niagara County. Now it will take calls from Orleans and Genesee as well, O’Brien said.

The phone numbers for the Care and Crisis Helpline through the YWCA – Local: 585-344-4400 and Toll Free: 1-844-345-4400 – are still working. Verizon, however, switched it some the phone will be answered by Niagara County staff.

“Everybody worked together to do this as smoothly as possible,” O’Brien said. “We’re very thankful to Niagara County for them stepping up to the plate.”

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