National Grid warns about billing scams

Posted 13 February 2014 at 12:00 am

Press release, National Grid

National Grid is urging its Upstate New York customers to be cautious of unknown callers identifying themselves as National Grid representatives and asking for personal banking or credit card information.

In recent weeks there have been reports of calls to National Grid customers asking for personal financial information, or telling customers to obtain money orders, pre-paid cards or other forms of payment to avoid service shut-offs.

National Grid may call and request payment information for customers with previous balances, but the company urges anyone who is uncertain as to the identity of a caller to verify it by hanging up and contacting National Grid at 1-800-642-4272.

Customers who believe they have fallen victim to the scam should immediately contact local law enforcement officials.