Mom and daughter have been committed to service for nearly 70 years at Medina Memorial

Jean Wetherbee is long-time volunteer while her daughter Nancy Callara is director of Patient Financial Services

Photo by Ginny Kropf: Jean Wetherbee, right, a longtime volunteer at Medina Memorial Hospital, visits with her daughter Nancy Callara, director of Patient Financial Services, who first started working there in 1987. The mother/daughter are among a long list of relatives who have been employed at the hospital during its 100 years.

MEDINA – As Medina Memorial Hospital celebrates 100 years, they are reminded of the countless stories which make the place so special, said Scott Robinson, director of Marketing, Communication and Outreach.

He weighs in on two people – a mother and daughter – one a volunteer and the other an employee, whose combined years of service span nearly 70 years.

“Jean Wetherbee and Nancy Callara are two who stand out,” Robinson said. “Jean gave her time as a Twig, volunteered in many other ways and kept out community informed through her updates. Nancy, as a valued team member, is always finding ways to make the hospital run more efficiently – strengthening our stability and the care we provide. Together, they reflect the true spirit of service and teamwork that defines Medina Memorial. We’re fortunate to have them both as part of our story.”

Callara, who is director of Patient Financial Services, first came to Medina Memorial Hospital when she moved back to Medina in 1987. With a 6-week-old baby, she accepted a part-time position in medical records. That was followed with many positions – secretary for the medical staff payroll coordinator, payroll for nursing and IT revenue cycle coordinator for 10 years, after which she left to take a job at Unity Hospital in Rochester.

Callara returned to Medina in 2015 as director of patient financial services. She plans to retire next December, she said.

Her mother had retired from HSBC when they offered early retirement in 1994.

“At the end of that year, the hospital needed someone to do filing in HR,” Wetherbee said. “Nancy told me they were looking for someone to volunteer. I came in December. Then, they needed someone at the registration desk. There was also a greeter’s desk and a coffee cart in the waiting room. I would get it from the kitchen and keep it full. I volunteered half days in the mornings.”

When Liz Wagner started a new Twig group – the Lilac Twig – at the hospital, Wetherbee joined and continued supporting the hospital through her membership in Twigs, until they disbanded in 2018.

“We did a lot for the hospital,” she said. “The biggest thing was renovation of the chapel. We raised $9,800 for it. Then we bought pictures and a fountain for the North Wing, and a lot of other things. We were constantly having fundraisers in the lobby, like a popcorn machine, selling candy bars, jewelry and flowers, having bake sales and sponsored a circus.”

Callara’s son Nicholas also worked in dietary while he was in high school. After entering St. John Fisher College to become a pharmacist, he did his internship at the hospital and is now manager of a pharmacy in Denver.

When the Covid pandemic hit in march 2020, Wetherbee said she couldn’t be at the hospital until 2022, when she returned. She still does filing in HR one day a week.

“I like just being able to be out with other people,” Wetherbee said. “I’ve been doing this here for 31 years.”

Callara just wanted to remind everyone, “We are fortunate to have this hospital here and not be under a big umbrella.”