Medina Memorial accepts award for excellence in wound care

Photos by Ginny Kropf: Stacey Bancker, right, senior vice president of operations at the North Division of Healogics, presents a plaque to Lisa Albanese Klein, program director at Medina Memorial Hospital’s Wound Care Center, while medical director Dr. Joseph Canzoneri, left, and hospital CEO Marc Shurtz, left, look on. The presentation celebrates the Wound Care Center’s honor of being designated a “Wound Care Center of Distinction” by Healogics.

MEDINA – Medina Memorial Hospital’s Wound Care Center continues to earn praise for its excellent record of curing wounds.

For the second time, the Wound Care Center has been designated a “Center of Distinction” by Healogics, the nation’s largest provider of advanced wound care. The honor was earned for having achieved 82% wound mix adjusted CHR with a patient satisfaction rating of 96%.

“This is outstanding,” said Lisa Albanese Klein, program director at the Wound Care Center.

The honor was celebrated at a ceremony Wednesday afternoon, in which Stacey Bancker, senior vice president of operations at Healogics North Division, presented a plaque to Klein.

Hospital CEO Marc Shurtz welcomed guests and shared his praise for the team at the Wound Care Center. The team includes program director Lisa Albanese Klein; medical director Dr. Joseph Canzoneri; nurses Kristen Warriner, Melissa Neuman, Amanda Jakubec and Becky Flynn; and front office coordinator Budena Hess.

Next was Mayor Debbie Padoleski who read a proclamation honoring the Wound Care Center, followed by the Center’s program director Lisa Albanese Klein.

“Achieving Center of Distinction status is a reflection of the commitment, compassion, expertise and heart this team brings to our patients every single day,” Klein said. “When I look at what our wound care center has accomplished, I see far more than statistics and outcomes. I see a team that has built something extraordinary together.”

Medina Mayor Debbie Padoleski, left, reads a proclamation honoring Medina Memorial Hospital’s Wound Care Center on Wednesday. At right are medical director Dr. Joseph Canzoneri, hospital CEO Marc Shurtz and Wound Care Center program director Lisa Albanese Klein.

The Wound Care Center has grown from a small program operating just two days a week into a four-day-a-week center serving more patients than ever before.

“That growth did not happen by accident,” Klein said. “It happened because this team believed in what we could become. It happened because Kirsten and Missy, Amanda and Becky and Budena showed up day after day, determined to make a difference for our patients.”

Patients who once had to travel out of Medina to get this kind of care can now get it right here, Klein said.

“What makes me most proud is not how much we have grown, but how we have grown,” she said. “We have grown without losing the personal touch that defines this center. We have grown while maintaining exceptional healing outcomes and outstanding patient satisfaction. Center of Distinction status is not earned by one individual. It cannot be achieved by leadership alone. It is earned through teamwork, through consistency, through trust, through people stepping up for one another, supporting one another and always keeping the patient at the center of everything we do.”

Wound care is not always easy, Klein continued. The work requires patience, persistence and compassion. Every healed wound represents more than a clinical success.

“It means someone can walk again without pain or can return to work,” Klein said. “It means avoiding hospitalization or amputation. It means giving people back their quality of life.”

Dr. Canzoneri echoed Klein’s praise of the Wound Care Center.

“What makes this accomplishment so meaningful is what it means for our community,” Canzoneri said. For many years, patients in rural areas had to travel to larger cities to receive advanced wound care services. Today, because of the work this team has done, patients can receive exceptional care close to home, surrounded by their families, neighbors and support systems.

“This designation as a Center of Distinction is backed by outstanding outcomes,” Canzoneri said. “Our healing results demonstrate the high standard of care being delivered every day and our patient satisfaction score speaks volumes about the experience patients are having when they walk through our doors. As medical director, I could not be more proud of what has been accomplished by our team. This recognition reflects not only where we are today, but also where we are heading as a program and as an organization. We are proving that outstanding specialty care can thrive in a community setting, and that our patients do not need to lee home to receive exceptional treatment.”

David Kusmierczak of Medina shares his story of how the Wound Care Center at Medina Memorial Hospital determined how to cure a sore on his foot. From left are hospital CEO Marc Shurtz, Wound Care medical director Joseph Canzoneri, Kusmierczak and Lisa Albanese Klein, program director. The group was gathered for an award ceremony on Wednesday celebrating the Wound Care Center’s recent designation as a “Center of Distinction” by Healogics, the nation’s largest provider of advanced wound care.

In addition, David Kusmierczak, whose foot sore was healed at Medina after months of treatment by other medical professionals, shared his story of praise and approval for the diagnosis and care he got at Medina’s Wound Care Center.

“I am diabetic and had an open wound on the bottom of my foot,” Kusmierczak said. “After months of treatment by other doctors, my primary care doctor in Batavia said I should go to wound care. He said there was one in Batavia and Medina, and I said I would go to Medina, because I lived there.”

At Medina’s Wound Care Center, Kusmierczak said he was prepped by Melissa Newman, Kristin Warriner and Budina Hess. Nurse Practitioner Amanda Jakubec began his treatment.

“They really took care of it,” Kusmierczak said. “I had a cast for three weeks, when Amanda said she thought I had a bone spur and they sent me to a surgeon at Highland Hospital. He ground down the spur, trimmed a tendon a little bit, and the wound healed. Now I can walk naturally and pain free.”

Kusmierczak said he had been dealing with the sore for five years, and his foot doctor had tried everything to try and heal it.

“I can’t say enough about this group,” Kusmierczak said. “They figured out what was causing the wound not to heal. I’m so glad this organization is here.”

Bancker added her praise for the Wound Care Center’s honor, saying this award is a “quality excellence award.”

“This award embodies quality of care, she said. “Orleans Community Health had an amazing year of growth by their team.”

She added there are seven million patients with chronic wounds in the United States.

Photo courtesy of Scott Robinson: Those to attended a presentation last week by Healogics recognizing Medina Memorial Hospital’s Wound Care Center as a “Center of Distinction” are, from left, Medina mayor Debbie Padoleski, Hospital CEO Marc Shurtz, front office coordinator Budena Hess, nurses Rebecca Flynn and Kristen Warriner, medical director Dr. Joe Canzoneri, program director Lisa Albanese Klein, healed patient David Kusmierczak and nurses Amanda McDonald and Meliss Neuman.