Employee at Willows in Medina receives state-wide ‘Caregiver of the Year’ award

Press Release, NYS Health Facilities Association/NYS Center for Assisted Living

ALBANY – Susan Luxon,  a personal care aide at The Willows in Medina, has received the 2025 NYSCAL Noble Caregiver of the Year Award from the New York State Health Facilities Association/New York State Center for Assisted Living.

The award was presented on May 7th at the 2025 NYSCAL Awards Banquet during the Association’s annual conference in Bolton Landing.

Luxon has been a dedicated caregiver at The Willows for the past 26 years. She demonstrates a deep commitment to preserving the dignity and well-being of each individual under her care.

Her empathy and genuine concern for the residents’ happiness and comfort are evident in every interaction. She listens intently to their needs and concerns, providing both emotional support and practical assistance whenever necessary. Luxon consistently goes above and beyond to support her colleagues, often picking up shifts and assisting in any way possible to ensure smooth operations in the facility.

“In a field that requires both skill and heart, Susan excels in every aspect of caregiving,” said Jacquie Morgante, administrator of The Willows. “We are proud that she has been honored with this prestigious award from NYSHFA | NYSCAL.”

The NYSCAL Nurse of the Year Award recognizes an adult care/assisted living nurse who demonstrates outstanding compassion, supervisory success, innovation, achievement, and capabilities in their provision of high quality resident-centered care in a service-oriented culture in an adult care/assisted living community.

Winners received an engraved obelisk and were invited to attend the NYSHFA | NYSCAL annual conference.