DSS advises EBT system will be unavailable on May 19

Posted 14 May 2024 at 11:27 am

Press Release, Orleans County DSS

ALBION – Orleans County Social Services Commissioner Holli Nenni today said she has been alerted by the state that New York’s Electronic Benefits Transfer (EBT) system is expected to be unavailable on Sunday, May 19, between the hours of 12:01 a.m. and 11 a.m. The actual outage may be shorter or last longer than expected.

Benefit recipients can check www.otda.ny.gov on May 19 to find out when the EBT system is back up and running.

Nenni said that New York’s EBT system will be changing over to a new EBT vendor during this timeframe. Cardholder access to EBT benefits will not be available during the changeover. This includes access for food and cash purchases or cash withdrawals, as well as access to the EBT toll-free customer service helpline, mobile app, and online client portal.

“While the system will be down for a short period of time, we want benefit recipients to be aware and plan any necessary food purchases or other transactions accordingly,” Nenni said.

For more information on the new system, click here.