OCH has navigators to help access health insurance through the marketplace
MEDINA – Orleans Community Health has announced the launch of its New York State of Health Marketplace Assistance Program for 2026, made possible through a newly awarded grant supporting residents in both Orleans and Genesee counties.
They hope to extend the funding beyond 2026 to continue meeting the growing need for accessible health insurance guidance in the region, according to Scott Robinson, director of Marketing at OCH.
“Access to health coverage is foundational to building healthier communities,” Robinson said. “This grant allows us to expand our reach and ensure residents understand their options and receive the assistance they need at no cost.”
This initiative is part of OCH’s larger Healthy Communities Program, designed to provide health and wellness information to community members of all ages.
Through a partnership with the New York State Department of Health, certified navigators are now available to help individuals and families navigate their health insurance options through the NY State of Health Marketplace.
Navigators provide clear, unbiased information about available health insurance plans, helping residents compare coverage options, understand benefits and select plans that best meet their needs. These trained assistors offer personalized, one-on-one support to guide individuals through the enrollment process.
This free and confidential service is available at no cost to the community and includes assistance with:
- Applying for health insurance coverage
- Renewing or updating coverage plans
- Understanding eligibility for financial assistance
- Answering questions about available options and plan choices
One certified navigator will be based at the Batavia Dialysis Center and another at Medina Memorial Hospital. In addition to these locations, additional team members are available to assist, expanding the program’s reach across the region.
Beyond on-site appointments, certified navigators will conduct extensive community outreach, meeting individuals where it is most convenient – including community centers, libraries, partner organizations and local events. Navigators are already traveling to additional locations to further increase access and reduce barriers to enrollment.
Appointments are available by scheduling in advance, ensuring each individual receives dedicated time and support. All services are provided in a confidential setting, with a focus on helping residents find coverage that fits their unique needs.
Community members interested in scheduling an appointment, as well as organizations interested in hosting outreach visits, are encouraged to contact Orleans Community Health or visit OrleansCommunityHealth.org for more information.
Navigators may be reached directly by calling Jordan Grollmes in Orleans County at (585) 798-2476 or Dennis Ziolkowski in Genesee County at (585) 798-8125.
