Orleans County DMV offices to close Feb. 13-17 for statewide technology upgrade
Press Release, Orleans County DMV
ALBION – The Orleans County Department of Motor Vehicles – along with all DMV offices in the state – will be undergoing a large-scale system upgrade next month that will require the office to be closed and potentially alter our business hours, according to County Clerk Nadine Hanlon.
In February, the New York State DMV is implementing the initial phase of a multi-year project to replace and modernize the aging technology systems. To bring the first part of the new system online, the state is ceasing all DMV operations, including online and phone systems at 2 p.m. on Friday, February 13.
Hanlon said in order to implement the changeover, the Orleans County DMV will close at 12:30 p.m. on Friday, February 13. Customers who are in line by 12:30 p.m. will be served. However, all DMV operations cease at 2 p.m. The office will remain closed on Presidents Day, Monday February 16 and Tuesday, February 17.
The state DMV’s implementation timeline calls for all offices to be operational and open for customer transactions beginning Wednesday, February 18. Orleans County anticipates opening at 8:30 a.m. on that day provided the state gives the go-ahead. Any changes to this schedule will be posted on the county website at www.orleanscountyny.gov, the Orleans County Facebook page and shared with local media outlets.
“February tends to be a slower time of year for DMV offices across the state so this is the best time to implement the system but we understand this can still be an inconvenience for residents,” Hanlon said. “That is why we are letting people know now, so they can plan accordingly.”
During this time, the state DMV will migrate about 30 million records to the new system and complete the transition to bring the first phase of the upgrade online. Again, no DMV transactions will be able to be completed during this period, including through the state DMV website, and no one will be available to answer phones.
“Our DMV staff have been diligently working through the mandatory training, however, transitioning to and fully understanding a new system takes time,” said Hanlon. “We remain committed to providing efficient and accurate service and we appreciate the public’s understanding during this adjustment period.”
About the DMV system upgrade
New York State DMV has contracted with software company FAST Enterprises, LLC, which has implemented similar systems in more than 20 other states, to help NYS DMV modernize its technology platforms and service delivery in two major stages over the next two years. The new technology will replace and consolidate a significant portion of DMV’s legacy technology, some of which are over 50 years old. The goal of this initiative is to make the DMV more secure, stable, and agile and to provide DMV customers with more efficient, secure, and convenient services.
