Technology allows patients to manage their health anytime, anywhere
By Jason Kuder, CIO, Oak Orchard Health
Easier Care with the Updated Patient Portal and Healow App
Managing your healthcare has never been easier thanks to Oak Orchard Health’s improved patient portal and the convenient Healow app. Whether you are refilling a prescription, checking test results, or messaging your provider, the portal offers everything you need at your fingertips.
What is the Patient Portal and Healow?
The Patient Portal (available in English and Spanish) is a secure online tool that helps you stay on top of your health. Healow is the mobile version of this portal, giving you access right from your smartphone or tablet.
Once you download and sign into the Healow app, you can access all the same health information as the Patient Portal, anywhere you take your mobile device. This means no more carrying around papers or trying to remember past visits. From lab results to visit summaries, it’s all in one easy-to-use place.
What Can You Do with the Patient Portal?
One of the most popular features is prescription refill requests. Instead of calling the health center, you can request refills anytime—at night or on weekends. Simply log in and send your request. It’s that easy. Please allow three business days for your prescription refill request to be processed.
Another favorite feature is secure messaging with your provider. If you have a non-urgent question, you can send a message directly through the portal. You don’t need to call us; getting answers is convenient and quick (allow up to 3 business days for a response).
You can also schedule appointments online. The Healow app and Patient Portal allow self-scheduling, so you can choose the best appointment time for your busy life. If your child is sick at night or you remember you need a physical, you can book right from your phone or computer without needing to call during office hours or your work hours!
Why Use Healow, the mobile app?
Healow is the online patient portal, making managing your care easier. You can view lab results, see visit summaries, and even access documents like sports physical forms. It’s like having your health records in your pocket. Whether at home, at work, or in line at the store, your health information is always with you.
Self-Check In: At the Office and Online
Another way we’re making visits easier is with self-check-in. You may have seen the kiosks in our health centers that allow you to do a simple check-in. What’s new is that we are adding more features to our in-office kiosks and launching a self-check-in feature online, which you can do on your smartphone before you arrive. This will allow us to get your information accurately and quickly, and allow patients to fill out forms and have them ready before their appointments.
Self-check-in saves time. You can answer these questions from anywhere instead of filling out paperwork at the health center, making your visit smoother and less stressful. It also helps the front desk team speed up the process and reduce wait times.
Kiosks are still available for those who prefer to check in at the office or do not have a smartphone. Both options help us make sure your information is accurate and up to date.
The Future of Easy Healthcare
With the patient portal, Healow app, and self-check-in options, managing your health has never been simpler. We are making it easier for you to contact a doctor and go to the front of the line when you need an appointment or a refill, with just a click of a button. Our goal is to make your experience stress-free, giving you more control and flexibility. We’re excited about these improvements and hope you take advantage of them at your next visit.
