Arc GLOW celebrates new offices in Albion for Community Services, Self-Direction
Money from Golisano paid for building, renovations at 438 West Ave.

Photos by Tom Rivers: Officials and supporters for Arc GLOW this morning cut the ribbon for the agency’s new office for Community Services and Self-Direction at 438 West Ave. Jill Pegelow, vice president of community services and self direction for Arc GLOW, holds the scissors for the ribbon-cutting. The Arc has moved some services over from its Caroline Street offices while keeping finance and compliance at Caroline Street.
ALBION – Arc GLOW celebrated new offices for its community services and self-direction programs today. Those services used to be based out of 122 Caroline St. in Albion.
But since last month they have been relocated to 438 West Ave., a site recently used for Serenity Spa & Holistic Center, and the Serenity Vitality Café. The previous owner, Doris Heydel closed the business after she moved back to Florida.
Arc officials said it was perfect timing when the building became available. The agency was cramped on Caroline Street. It wanted more room for its community services and self-direction programs, as well as a larger recreation area with a kitchen for individuals with disabilities. The Arc is keeping finance and compliance at Caroline Street.
The agency was able to purchase 438 West Ave. for $298,500 and make some renovations, tapping into a $5 million gift in 2024 from Thomas Golisano, the Paychex founder. On Sept. 17, 2024, he announced he was giving $360 million to 82 non-profit organizations in the Buffalo, Rochester and Syracuse regions.
Arc GLOW also has used some of his gift to acquire a building in Le Roy and turn it into a home for five people with disabilities. Arc GLOW dedicated the Golisano IRA home in Le Roy on May 15.
Martin Miskall, Arc CEO, said the Golisano funds have allowed the agency to expand services. He praised the Arc team for their commitment to expanding the agency’s presence and services in Orleans County.
“This new space allows us to strengthen local partnerships, increase accessibility for the individuals and families we support, and further our mission of helping people live fulfilling lives within their own communities,” Miskall said.
County Legislator Don Allport presents a commendation on behalf of the County Legislature for the new offices in Albion. Allport, a former board member and board president for the Arc of Orleans, said he appreciates the agency keeping a strong presence in Orleans County.
The Arc of Orleans County was founded in 1970. It merged with the Genesee County chapter in 2016. In 2021, Orleans and Genesee merged with the Livingston-Wyoming chapter to form Arc GLOW.
The agency now serves 2,000 people with disabilities in the four counties and employs 1,200 people.
Jill Pegelow, VP of community services and self direction for Arc GLOW, said she has been privileged to work for the Arc for 36 years. The new offices provide a welcoming environment for individuals and their families to access support, receive guidance, and collaborate with dedicated professionals who are helping people reach their fullest potential, Pegelow said.
“Every day our Community Services and Self-Direction teams help individuals pursue their goals, build independence, and create lives that reflect their unique interests, strengths and dreams,” she said. “Whether someone is looking for community connections, support navigating resources, or the flexibility to direct their own services, ur staff is here to help them succeed.”
This photo is looking out from the former kitchen space at the Serenity Vitality Café. The Arc said they will use the kitchen to teach people cooking skills, while the bigger lounge space will give people more space to relax and socialize.
Martin Miskall urged people to become members of the agency, even at $1.
“The more advocates, the better,” he said. “There is strength in numbers.”




























A small, modest notebook with a brown cover. It is easy to overlook. Its condition belies its age though, it is a surprise to open it, read the date and the first page:








